Documenting mattress defects: photos and videos for warranty claims (how_to)

Documenting mattress defects: photos and videos for warranty claims (how_to)

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Frequently Asked Questions


Document any visible defects such as sagging, indentations, tears, stains (if not caused by you), spring protrusions, or uneven surfaces.
Use good lighting, capture the entire mattress, and take close-up shots of the specific defect, including a measuring tape if relevant.
A video can show how the mattress responds to pressure, demonstrate sagging, or highlight unevenness that isnt easily visible in photos.
Include a description of the defect, when you noticed it, and how it affects your sleep quality.
Check the warranty terms for specific instructions on image resolution, file formats, and the types of defects covered.
Usually, youll upload them through the manufacturers website or send them via email, as instructed in the warranty claim process.